Contact us & Help

• Before you get in touch

  Here are some answers to common questions:

  • Can I apply for a refund of my taxi fare?
  • Why is my bus or train late?
  • Can I take a pram or another large item onboard a bus or train?

  See more common questions.

Online

Ask questions and give feedback via our online form.

If it's about your go card, call us rather than submitting the form. We need to speak to you in person due to privacy requirements.

Privacy statement.

Phone

Our call centre is open 24 hours a day, 7 days a week.

Call 13 12 30 from within the TransLink service area for the cost of a local call.

Other phone contact options.

While we ask you to contact us directly for all your public transport needs, there may be times when you'll need to contact the operator directly, including:

• looking for lost property
• finding out if your service is an accessible service
• school transport
• chartered services (these are non-TransLink services)

In person

Visit information centres in the Brisbane CBD or come talk to us at local events.

Twitter

You can contact TransLink at Twitter, but please note when we're on and what we can do for you on Twitter.

Write to us

TransLink Transit Authority
GPO Box 50
Brisbane
Queensland 4001

Customer service standards

For more information on when and how we respond to you, see our service standards and policies.