Phone contact options
TransLink call centre - 13 12 30
Our call centre is open 24 hours a day, 7 days a week.
Call 13 12 30 from within the TransLink service area for the cost of a local call.
Note: Higher call charges may apply for calls made outside the service area or from mobile phones. Consult your service provider for applicable rates.
Interstate callers and callers outside the TransLink service area
Call +61 7 3215 5000 (STD rates apply).
Non-English speaking callers
Call 13 12 30 and request a three-way conversation with an interpreter.
National Relay Service TTY
Call 13 36 77 and ask for 13 12 30.
Speak and Listen (speech-to-speech relay)
Call 1300 555 727 and ask for 13 12 30.
Internet relay
connect to the National Relay Service and ask for 13 12 30.
Our service delivery operators
While we ask you to contact us directly for all your public transport needs, there may be times when you'll need to contact the operator directly, including:
- looking for lost property
- finding out if your service is an accessible service
- school transport
- chartered services (these are non-TransLink services)
If you are not sure which operator you should contact, phone us on 13 12 30 and we will help you.
Bus
- Bribie Island Coaches - 3408 2562
- Brisbane Transport - 3403 8888 (Brisbane City Council)
- Caboolture Bus Lines - 5495 4744
- Hornibrook bus Lines - 3284 1622
- Kangaroo Bus Lines - 1300 BUS KBL (1300 287 525)
- Bus Queensland Lockyer Valley - please see Park Ridge Transit or West Side Bus Company
- Clarkes Logan City Buses - 3200 6754
- Mt Gravatt Bus Services - 3841 3722
- Park Ridge Transit - 3802 1233
- Sunbus - 5450 7888
- Surfside Bus Lines - 5571 6555
- Thompson Bus Services - 3882 1200
- Veolia Transport Brisbane - 3248 6100
- Westside Bus Company - 3288 1333
Train
- Queensland Rail - 13 16 17
Ferry
- Brisbane City Council - 3403 8888
