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go card users receive an up-front discount based on the number of zones travelled:
Please note * All fares, fees and amounts set out below are subject to change at any time. Discounted fares do not apply to Airtrain journeys.
In addition to the fare discounts, passengers who travel more than 10 journeys in any one week (Monday to Sunday) will qualify for the frequent user scheme. Regardless of whether you travel by bus, train or ferry, go card will automatically provide a 50% discount on every trip taken after the tenth journey in a seven day period from Monday to Sunday, regardless of the number of zones travelled. The TransLink frequent user scheme resets every Monday. For example, a customer who makes ten journeys through two zones during the weekdays Monday to Friday, will receive the upfront discount on each journey made. Then once qualified for the frequent user discount, will receive an additional 50% discount on travel if they take a 15 zone journey on Saturday. Airtrain During the Airtrain promotional period, journeys to and from Airport stations are included in the frequent user scheme. The new frequent user scheme will apply for Airtrain journeys during the promotional period. Following the promotional period, travel to and from Airport stations will not be included in the TransLink frequent user scheme. The promotional period will run until at least Sunday, 31 August 2008 and TransLink may end the promotion period at any time after that date. Your go card automatically works out how many zones you travel through or within during each journey and then deducts the correct fare. It does this by deducting a fixed amount when you touch on at the start of each journey. When you touch off at the end of your journey, go card works out the correct fare and adjusts your card balance accordingly. When you touch off at the end of your journey, the card reader will display both the fare deducted for your journey and your remaining card balance. As long as you started your journey with the minimum card balance, you will be able to finish your journey, even if your card balance falls below the minimum card balance before you get to your destination. This includes transferring, as long as you follow the transfer rules. Airtrain Airtrain as a private operator sets their own fares that sit to the side of this fare system and Airtrain fares are adult and child only. Concession and senior cards are treated as adult cards for the purpose of Airtrain fares.
Prices are in $AUD and include GST. Full details for current Airtrain fares are available on the Airtrain website or by calling Airtrain on 3216 3308. Note that return and daily fares are not applicable for go card travel.
Prices are in $AUD and include GST. Refundable deposit The refundable deposit (paid at time of purchase) may be refunded if your card is:
Fixed amount Failure to touch on or off will result in a fixed amount being deducted from your card balance. During the introductory period the fixed amount is:
The amounts have been set to a minimum level during the introductory period while customers become familiar with the system. It is an offence not to touch on when travelling with a go card. Failure to do so may result in a $150 fine being issued. Airtrain - effective 1 June 2008 (subject to changes) The fixed amount applied when you touch on to start a journey at an Airport station differs from the standard TransLink fixed amounts.
Card issuance fee The card issuance fee is waived during the introductory period. Prices are in $AUD and include GST. A go card balance adjustment is a credit or debit made to the balance of a go card where the correct amount was not charged due to a confirmed system related issue, including:
Fixed amounts applied due to customer error are non-refundable. Cardholders can seek a balance adjustment by calling TransLink on 13 12 30. Cardholders must apply for an adjustment within five weeks of the event that triggered the requirement for the adjustment. After your adjustment transaction has been processed, you need to touch your card on the system (for example, using a card reader to touch on or off) to update your account balance. ^ The service involved must have been recorded as late or cancelled in QR records or as recorded in the relevant operators Operations Log report. |
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Fares and fees